Q: I forgot my password. What should I do?

A: No problem. Just follow these simple steps and we'll email you a link to reset your password.

  1. Go to the Forgot Password page. 
  2. Enter your email address and click SEND
  3. Check your inbox. You should have an email from us with a link to reset your password.
  4. If the email does not appear in five or ten minutes, be sure to check your spam/junk mail folder in your email Personal Information Manager System.


Q: I have entered my log-in information and cannot get into the site. What should I do?

A: After you tried logging in, you should receive a message telling you whether your email address or password has been entered incorrectly. If you have forgotten your password, then click the Forgot Password?


Q: Where can I go if I'm still having trouble logging in to my account?

A: Please provide us details of your issue via the Contact Us link at the bottom of the home page.

Please help us ensure a delivery of our email response by adding our email, info@smna.com, to your contact list.


Q: My age can't be verified. What can I do?

A: To register, you must be 21 years of age or older. Please ensure all the information submitted during registration is correct. If you still have issues, you can print this PDF and follow the detailed instructions.


Q: I'm having some problems seeing certain images and reading the messages on this site. What is causing this issue?

A: If some of the images are not appearing on the site, please view the site in one of the following browsers that it supports:

  • Internet Explorer 11+ or Edge 12+ (WIN)
  • Firefox 40+ (WIN/MAC)
  • Safari 9+ (MAC)
  • Google Chrome 50+ (WIN/MAC)


Q: How is my privacy protected?

A: We take your privacy very seriously. Read our Privacy Policy for details.


Q: Who can I contact if I have an issue that is not addressed in the FAQs?

A: Please provide us details of your issue via the Contact Us link at the bottom of the page.


Q: Can I buy my product on this website?

A: Sorry No, this is not an e-commerce or selling website. This website is an information resource for consumers and fans of the brands.  If you would like to find a local retailer of our product, please go to the Store Finder.


Q: How is my private information protected on this website?

A: We will not sell your information to third parties.  Click here to see more about our Privacy Policy.